How to use a travel voucher online

Everything you need to know about using your voucher.

You got a travel voucher during the Covid-19 health crisis?

You can use your voucher online to make a new reservation.
Your voucher value will be automatically deducted from the total amount due.

How does it work?

Redeem your voucher and book your new trip in 3 easy steps:

Step 1 - Select your itinerary, your travel dates and passenger type in the booking engine located at the top of the page. 
Step 2 - On the payment page click on the button Apply a voucher or git card, select Voucher, enter your travel voucher number (starting with 396-) and complete your booking.
Step 3 - You' ll receive your new tickets within 72 hours.

book with a voucher

Where can I find my voucher reference?

Your travel voucher always starts with 396- and is preceded by the mention "EMD".
This reference can be found in the confirmation email of your voucher request.

How do I use my travel voucher?

On the payment page click on Pay with vouchers.
 In the top right-hand corner of the new window, enter the full reference of your voucher (included the dash) and click on Enter.

Frequently asked questions

The answers below only apply to credit vouchers issued due to the Covid-19 health crisis.