Contact
Have a question, need information or want to file a complaint ?
French bee is here for you so don’t hesitate to contact us.
We're always here to help!
We make every effort to answer your questions and provide the best possible customer service.
Important updates
TSBA REFUND REQUEST FORM
To simplify your process, our company is providing a dedicated form to submit your TSBA (Taxe de la Solidarité sur les Billets d'Avion) refund request. This initiative aims to offer you a fast and efficient service.
If you made your booking through a travel agency, please contact them directly.
FLIGHT SCHEDULE PARIS-ORLY > LOS ANGELES
Check important information if you have a flight to or from Los Angeles between November 2, 2024, and March 28, 2025
Get in touch
By chat, phone or e-mail, contact us at any time. We are here to help you with anything.
-
Online chat - Immediate reply
-
For immediate assistance, don't hesistate to ask Bee-bot or to chat with one of its human colleague.
Chat with Bee-bot
Find the answer to your question at any time with Bee-bot, the smart assistant of French bee. It can answer our most frequently asked questions and is available 24/7. You can start a chat with Bee-bot by clicking on the bottom right of this page.
Chat with an agent
If you have a specific question (e.g. regarding your booking), Bee-bot can put you in touch with our customer care by asking "chat with an agent" or by clicking on the icon at the top right of the widget.
- If someone is available, you'll be connected with an agent.
- If nobody is available, you'll have the opportunity to leave a written message.
-
E-mail
-
Customer support - Reply within 24hrs
Send us a message with a compliment, question at: reservation-us@frenchbee.com
Online Claim - Reply within 3 weeks
If you wish to make a claim regarding your trip, we're here to help. Please follow the button "Send a claim" just below.
Facebook Messenger
We're also social! Contact us via Facebook.
Help sections
Select a topic to find out how to contact the right team for assistance.
-
Flight booking, change or cancellation
-
On Frenchbee.com
- Book a ticket: you can make a reservation using the search engine available on this page. Fill in the departure airport and arrival airports, your travel dates, the number of travelers and then click on "Search".
- Change or cancel a ticket: depending on your ticket conditions, you can change or cancel your reservation online via the Manage my booking section.
At French bee sales counter
You can book, change or cancel your ticket directly in one of our 2 sales counter:
- French bee sales counter Orly Airport, terminal 4 (Level 0 in front of Door 47d): from 6:30am
- French bee travel shop Roland Garros Airport: from 9.30am to 1pm / from 2pm to 7pm
By phone
1-833-376-7158 (toll free number) from the USA.
Opening time : from Monday to Saturday, 6am - 11pm (CST time)- 4am - 9pm local time SFO and LA
- 7am - 12am local time NYC
+1 438 817 89 59 (toll free number) from the Canada
- 7am - 8pm (France)
- 7am - 2pm (Canada)
-
Invoice and boarding certificate
-
Request a receipt
The trip itinerary you receive after buying your ticket serves as an invoice/proof of purchase.
-
Baggages and additional services
-
Baggage allowance and services included in your ticket
For information related to baggage allowance and additional services, we recommend checking the page Our Fares.
Add a check-baggage or other services to my bookingYou can add a checked baggage or another additional service to your booking until 48 hrs before your flight's departure in the Manage my booking section.
If you face any issue to finalize your purchase, feel free to contact us by phone: 1-833-376-7158 (toll free number) from the USA.
Opening time : from Monday to Saturday, 7am - 7pm (CST time)- 5am - 5pm local time SFO
- 8am - 8pm local time NYC
-
Complaint
-
Make a claim
We are constantly trying to improve our performance when it comes to providing our passengers quality service. If, however, you are not completely satisfied, please send us your claims.
We'll be in touch as soon as we can.
-
Group and Charter
-
You would like to:
- Take advantage of a group fare offer (from 10 adults)
- Request a specific freight type: moving offices, tourism, business trip, medical evacuation
- Get a quote for personalizing your on-board documents: menus, messages on meal trays...
Contact us:
Group Service from USA :- Please specify the desired flight date, the routing, and all the necessary information, to allow us to best respond to your request
From New York, San Francisco, Los Angeles or Miami : groupes-usa@frenchbee.com
Group Service from France :- Please specify the desired flight date, the routing, and all the necessary information, to allow us to best respond to your request
- From Paris : groupes-paris@frenchbee.com
- From La Réunion and Punta Cana : Please contact a travel agency
- From Papeete : groupes-ppt@frenchbee.com
-
Freight (Cargo)
-
You would like to:
- Send one or more cargo packages (cargo)
- Send an animal into the hold without you flying yourself
- Send any other goods you cannot carry in your hold baggage
Contact us:
Freight Service from USA :- Please specify the desired flight date, the routing, and all the necessary information, to allow us to best respond to your reques
- From New York : cargopax.ewr@frenchbee.com
- From Los Angeles : cargopax.lax@frenchbee.com
- From San Francisco : cargopax.sfo@frenchbee.com
- From Miami: cargopax.mia@frenchbee.com
Freight Service from France :- Please specify the desired flight date, the routing, and all the necessary information, to allow us to best respond to your request
- From Paris : cargopax.ory@frenchbee.com
- From La Réunion : cargopax.run@frenchbee.com
- From Papeete : cargopax.ppt@frenchbee.com
Helpful information
Come visit us
-
PARIS - Paris Orly Airport
Access : Orly 4, level 0, front of Gate 47d
Opening hours: Monday to Sunday and bank holidays from 6:30am
-
REUNION ISLAND - Roland Garros Airport
Access : Airport, boarding area
Opening hours: Monday to Saturday from 9am to 6pm
-
REUNION ISLAND - Saint-Pierre
Access : 22A rue François de Mahy, 97410 Saint-Pierre
Opening hours: Monday to Saturday from 9am to 5:30pm
Useful links
MANAGE MY BOOKING
Add services to your reservation, modify your contact information or your flight if you have a changeable ticket.
CHECK-IN ONLINE
Print your boarding pass at home or download it on your mobile.
FLIGHT STATUS
Retrieve live updated information about all of our flights.
TIMETABLE
Check the schedules of all our flights!
